Privacy Policy

Information We Collect

When you use our website or services, we may collect the following types of information:

• Contact Information: When you submit a contact form, book a consultation, or request a quote, we collect your name, email address, and any message or project details you provide.
• Booking Information: When you schedule a meeting through our booking system, we collect your name, email, phone number (optional), selected date and time, and any notes about your project.
• Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, device information, pages visited, and timestamps.
• Cookies: We use essential cookies and analytics cookies (Google Analytics) to improve your experience and understand how visitors use our site. You can control cookie preferences through your browser settings.
• Google Calendar Integration: If you book a meeting, we store event details in Google Calendar to manage appointments. This data is secured and only accessible to our team.

How We Use Your Information

We use the information we collect for the following specific purposes:

• Service Delivery: To respond to your inquiries, provide quotes, schedule consultations, and deliver web development services you've requested.
• Communication: To send confirmation emails for bookings, respond to contact form submissions, provide project updates, and send important service-related notifications.
• Appointment Management: To schedule, confirm, and manage your consultation bookings through our integrated Google Calendar system.
• Website Improvement: To analyze website traffic using Google Analytics, understand user behavior, and improve our site's performance and content.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Note: We do NOT send marketing emails or newsletters unless you explicitly opt-in to receive them. All service-related emails are strictly transactional.

Information Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share your data in the following limited circumstances:

• Google Services: We use Google Calendar API to manage meeting bookings, and Google Analytics to understand website usage. These services have their own privacy policies.
• Email Delivery: We use email service providers to send confirmation emails and respond to inquiries. Your email address is shared only for this purpose.
• Hosting Provider: Our website is hosted on secure servers. The hosting provider has access to website data but is bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not share your information with third-party marketers or advertisers.

Data Storage and Security

We take your data security seriously and implement appropriate measures to protect your personal information:

• Secure Database: Your contact and booking information is stored in a secure SQLite/PostgreSQL database with access controls.
• HTTPS Encryption: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.
• GitHub Version Control: Website code and configurations are version-controlled through GitHub with appropriate access restrictions.
• Regular Backups: We maintain regular backups of website data, stored securely and separately from production systems.
• Access Controls: Only authorized team members have access to personal information, and access is logged and monitored.

While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

Cookies and Tracking Technologies

Our website uses the following cookies and tracking technologies:

• Essential Cookies: Required for basic website functionality, including session management and security features. These cannot be disabled.
• Google Analytics: We use Google Analytics to track website traffic, user behavior, and performance metrics. This helps us improve our website and services.
• Performance Cookies: These help us understand how visitors interact with our website by collecting anonymous information.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality. For more information about Google Analytics data collection, visit Google's Privacy Policy.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal obligations and legitimate business needs.
• Object to Processing: You can object to our processing of your information for specific purposes.
• Data Portability: You can request to receive your data in a structured, commonly-used format.
• Withdraw Consent: If we're processing your data based on consent, you can withdraw it at any time.
• Opt-Out of Marketing: You can unsubscribe from marketing emails using the link in any email we send, though we don't send marketing emails unless you opt-in.

To exercise any of these rights, please contact us at customcodedwebsites@gmail.com. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Submissions: Retained for up to 2 years or until you request deletion.
• Booking Records: Retained for 1 year after the meeting date for record-keeping and service improvement.
• Project Client Data: Retained for the duration of the project and up to 7 years afterward for legal and accounting purposes.
• Analytics Data: Google Analytics data is retained according to Google's data retention policies (typically 26 months).
• Website Logs: Server logs are retained for up to 90 days for security and troubleshooting purposes.

After these retention periods, we securely delete or anonymize your personal information.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Kingdom and European Union. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including GDPR where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email if you're an active client or have subscribed to communications
• Display a notice on our website homepage for 30 days after the update

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us: